Richmond Online Flower Delivery - Terms and Customer Agreement

Richmond Flowers: E-Commerce Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Richmond Flowers. These Terms & Conditions (“Terms”) set out the legal agreement between you (the “customer”, “you”, or “your”) and Richmond Flowers (“we”, “us”, or “our”) regarding the use of our website and the purchase of flowers and related products for online flower delivery in Richmond and surrounding areas. Please read these Terms carefully before ordering. By using our website and placing an order, you agree to be bound by these Terms.

These Terms apply exclusively to customers based in Richmond and its surrounding regions. If you do not agree with any part of these Terms, please do not place an order.

Service Overview

Richmond Flowers operates an online platform specialising in fresh flower arrangements and related gifts, available for delivery throughout Richmond and its neighbouring districts. Our online flower delivery service ensures prompt and secure delivery of your chosen floral gifts to addresses within our service zones. Please review our website for up-to-date delivery area information.

The Order Process

Ordering online from Richmond Flowers is designed to be straightforward and secure, ensuring customers in Richmond and nearby areas enjoy a seamless flower delivery experience. Please follow these steps to place your order:

Product Selection: Browse our online catalogue and select your preferred flower arrangement or gift item. Add your chosen products to the shopping cart.
Delivery Details: Enter accurate delivery recipient details, including full name, address, postcode, and contact information, to ensure smooth processing and timely delivery.
Personalisation (optional): You may add personalised messages, select delivery dates, and specify any special instructions where available.
Order Confirmation: Review your order summary and confirm all details are correct, especially the delivery address and chosen delivery date.
Payment: Complete your order by proceeding to our secure checkout and providing valid payment information.
Order Acknowledgment: Upon successful payment, you will receive an order acknowledgment with a unique order reference number. This does not indicate acceptance of your order, but acknowledgment of receipt.
Order Acceptance: Your order is accepted when you receive an order confirmation from us, at which point a contract is formed and processing commences.

We reserve the right to refuse or cancel orders at our sole discretion, including cases involving product unavailability, payment issues, delivery address uncertainty, or breach of these Terms.

Product Availability and Substitutions

All products are subject to availability. Seasonal variations and supply issues may, from time to time, require substitutions. We reserve the right to substitute goods of equal or higher value and similar style without prior notice. We endeavour to match the colours and varieties displayed on our website as closely as possible, but natural variations in flowers may occur.

If a major substitution is necessary (e.g., change in the main flower type), we will contact you and seek your approval before dispatch.

Online Payments

We accept various secure online payment methods, including major credit and debit cards, and other payment solutions indicated at checkout. All card payments are processed using encrypted technology to protect your information and ensure safe transactions. By submitting your payment details, you warrant that you are authorised to use the payment method provided.

Payment is taken at the time of order, prior to dispatch. All prices are quoted in pounds sterling (GBP) and include VAT (where applicable) and delivery charges as specified during checkout. We reserve the right to adjust prices without notice, but confirmed orders will not be affected by price changes after payment has been made.

Delivery Terms

We offer timed and standard delivery options for online flower delivery in Richmond and select nearby locations. Delivery dates and timeslots are not guaranteed, but we make every effort to meet your preferences. It is your responsibility to ensure that correct delivery details are provided. Richmond Flowers is not responsible for failed deliveries resulting from incorrect or incomplete address information.

If no-one is present at the delivery address, we may attempt to leave the flowers in a safe place, with a neighbour, or as per your specific instructions. In such instances, a delivery note will be left advising the recipient of the flowers’ location. Where delivery is not possible and no contact can be made, we will attempt to re-arrange delivery, which may incur an additional fee.

Order Amendments and Cancellations

Order Amendments: You may request changes to your order by contacting us as soon as possible after the order is placed. Amendments can typically be accommodated provided the order has not yet been prepared or dispatched for delivery. We cannot guarantee acceptance of changes requested after the order has gone into production.

Cancellations: If you need to cancel your order, please notify us promptly, quoting your order reference number. Cancellations are applicable under the following conditions:

Cancellations received at least 24 hours before the scheduled delivery date will be honoured with a full refund.
Orders cancelled with less than 24 hours’ notice may incur charges, up to the full value of your order if preparation has already commenced.
Bespoke or specially sourced products may not be eligible for cancellation or refund once preparation is underway.

Refunds (where applicable) will be issued promptly, using the original payment method.

Returns and Refund Policy

Richmond Flowers is committed to delivering premium quality products. Should you have any concerns about the quality or condition of flowers received, please notify us within 24 hours of delivery, providing photographs if possible. We may, at our discretion, offer a replacement or refund if the product is faulty, significantly damaged in transit, or not as described.

Due to the perishable nature of flowers and bespoke arrangements, returns are generally not accepted except in cases of error or fault. Each issue is reviewed on a case-by-case basis. Where agreed, refunds will be processed to the original payment method within 7 working days.

Customer Obligations

By placing an order, you agree to:

Provide accurate, complete, and up-to-date information at all times.
Ensure that the recipient will be available to accept delivery or that alternative arrangements are clearly specified.
Use our website and services only for lawful, personal use in accordance with these Terms.
Not attempt to interfere with the security or proper functioning of the website or services.

Our Liability

Our total liability to you for any loss or damage arising out of, or in connection with, any order (whether under contract, tort, or otherwise) shall not exceed the total sum paid by you for that order. Richmond Flowers shall not be responsible for any indirect, consequential, or incidental losses or damages, including but not limited to loss of profits, business, or goodwill.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability which may not be limited or excluded by law.

We shall not be liable for non-performance or delay arising from circumstances beyond our reasonable control, including but not limited to extreme weather events, strikes, supply chain failures, transport disruptions, or governmental actions.

Intellectual Property

All content on our website, including product images, descriptions, logos, and design elements, are the exclusive property of Richmond Flowers or our licensors. No part of this website may be reproduced, distributed, or exploited for commercial purposes without our explicit written permission.

Privacy and Data Protection

We take your privacy seriously and handle personal information in accordance with current UK data protection laws. Your data is only used for processing orders, delivery, and customer service purposes, and will not be shared with third parties except as required for fulfilling your order or by law.

For more information about how we collect, use, and safeguard your information, please refer to our Privacy Policy available on our website.

Amendments to These Terms

We may update or modify these Terms at any time, without prior notice. Any changes will take effect upon publication on our website. We recommend reviewing this page regularly to stay informed of your rights and obligations.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract arising between you and Richmond Flowers, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Support

If you have any questions on these Terms, your order, or any aspect of our online flower delivery service in Richmond, please contact our customer care team. We are here to assist you with your order and ensure your complete satisfaction with Richmond Flowers.

Applicability

These Terms & Conditions apply to all customers within Richmond and all surrounding areas to which our online flower delivery services are offered. Please ensure you are eligible for delivery to your area before placing an order.

Final Provisions

If any part of these Terms is deemed unlawful, void, or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

Thank you for choosing Richmond Flowers for your online flower delivery needs in Richmond and neighbouring communities.